"The more I find out, the less I know."
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Weather at the Frozen North
This is my personal blog. My professional blog is The Customer Service Survey I've written a book called Gourmet Customer Service. You can buy it on Amazon. (in)Frequently Asked Questions AIM Screen Name: DFNfrozenNorth
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Last Updated: Aug 07, 2008 03:29 PM
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Wednesday - December 31, 2003 at 03:37 AM inFollowing up on MYOB
Is there an award for cluelessness in dealing with your customers? If there is, MYOB is well on its way to earning it. I finally, after over a week, received a response to my last E-mail to MYOB complaining about their onerous and potentially risky activation policy.
A week to respond to a customer complaint is a problem in itself, especially when the E-mail address claims to go to the General Manager but apparently doesn't (based on the form-letter responses I've been receiving). But, hey, it's the holidays so I'll cut them some slack. But the real problem is that the E-mail simply tells me to visit an online discussion forum for more information. Click on the link, what happens? Forbidden. Apparently nobody saw fit to give customers (or me anyway) access to the forum to which I'm being referred. Try it yourself. I'd love to know if it works for you. Posted at 03:37 AM | Permalink | | | |