"The more I find out, the less I know."
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Weather at the Frozen North
This is my personal blog. My professional blog is The Customer Service Survey I've written a book called Gourmet Customer Service. You can buy it on Amazon. (in)Frequently Asked Questions AIM Screen Name: DFNfrozenNorth
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Last Updated: Aug 07, 2008 03:29 PM
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Monday - January 05, 2004 at 03:37 AM inStrategy vs. Operational Effectiveness
Great discussion on the difference between building sustainable advantage in a software company vs. cheap development. Michael Bean gets it: if you're trying to build not just a product but a company, it is important to understand what your key expertise is, and keep that in house.
Posted at 03:37 AM | Permalink | | | |