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Weather at the Frozen North
This is my personal blog. My professional blog is The Customer Service Survey I've written a book called Gourmet Customer Service. You can buy it on Amazon. (in)Frequently Asked Questions AIM Screen Name: DFNfrozenNorth
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Last Updated: Aug 07, 2008 03:29 PM
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Thursday - January 12, 2006 at 05:26 PM inDiplomacy 101
Here's the scenario:
Middle-aged professional is going through airport security with a briefcase. The briefcase is searched, and is found to contain aircraft seating diagrams and detailed plans of new commercial aircraft. Thinking this looks suspicious, the screener questions the passenger about the documents. Passenger responds: "I have those documents with me because I'm the chairman of an airline. Screener is still suspicious. Choose the correct thing for the security screener to say to the passenger: a) "Do you have any documents showing that you're the chairman of an airline" - OR - b) "But you're a woman!" If you chose (b), you can go to the same remedial diplomacy class as Bill, the security screener at Los Angeles International Airport. Posted at 05:26 PM | Permalink | | | |